Terms, Privacy & Refund Policies

Please read these policies carefully before using our website or services.

Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the website www.booknflytravels.in including the related mobile site and mobile application.

The Platform is owned and operated by BooknFly Travels. Your use of the Platform, services and tools is governed by these Terms of Use together with all applicable policies incorporated herein by reference.

Acceptance of Terms

By accessing, browsing or otherwise using the Platform, you agree to all the terms and conditions contained herein. If you do not agree with any part of these terms, you should discontinue use of the Platform immediately.

User Responsibilities

Provide true, accurate and complete information during registration and booking.
Maintain the confidentiality of your account credentials.
Be responsible for all activities conducted through your account.
Use the website and services only for lawful purposes.

Service Disclaimer

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the services.

Your use of the Platform and services is entirely at your own risk and discretion. You are responsible for ensuring that the services meet your specific requirements.

Intellectual Property

The content of the Platform, including but not limited to design, layout, appearance, graphics and text, is proprietary to BooknFly Travels and protected under applicable intellectual property laws.

Payments

Users agree to pay all charges associated with the services booked through the Platform.

Third Party Links

The website may contain links to third-party websites. Upon accessing such links, users will be governed by the policies and terms of those third-party websites. BooknFly Travels is not responsible for the content or practices of third-party websites.

Indemnification

You agree to indemnify and hold harmless BooknFly Travels, its affiliates, officers, employees and agents from any claims, liabilities, damages, losses or expenses arising out of your violation of these Terms, applicable laws, or third-party rights.

Force Majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond reasonable control including natural disasters, government actions, war, strikes, pandemics or other force majeure events.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts in India.

Refund & Cancellation Policy

This Refund and Cancellation Policy outlines how you can cancel or seek a refund for travel packages or services purchased through the Platform.

Cancellation Requests

Cancellation requests will only be considered if made within 5 days of placing the order.
Cancellation requests may not be accepted if processing, booking confirmation or service fulfillment has already begun.
Customers may refuse travel documents / itinerary where applicable if cancellation is no longer possible.

Damaged or Defective Services/travel packages

Customers must notify customer support within 5 days of receipt.
The issue will be reviewed and verified before approval of replacement or refund.
travel packages or services found defective may be eligible for replacement or refund.

travel package/Service Not as Described

If you believe a travel package or service received differs substantially from the description provided, please contact customer support within 5 days for review and resolution.

Manufacturer Warranty Claims

Complaints relating to travel packages covered by manufacturer warranties should be directed to the respective manufacturer.

Refund Processing

Approved refunds may take up to 25 days to be processed and credited through the original payment method or other approved method.

Privacy Policy

Introduction

This Privacy Policy describes how BooknFly Travels and its affiliates collect, use, share, protect and otherwise process personal information obtained through www.booknflytravels.in.

Information We Collect

Name and contact information.
Date of birth and address information.
Email address and mobile number.
Identity and address verification information.
Booking and transaction details.
Payment information required to process transactions.
Information voluntarily provided during communication with customer support.

How We Use Information

To provide requested services.
To process bookings and transactions.
To improve customer experience.
To communicate offers, updates and service information.
To detect, prevent and investigate fraud.
To comply with legal and regulatory obligations.

Information Sharing

Personal information may be shared with affiliated entities, business partners, payment processors, logistics providers, travel suppliers and government authorities where necessary to provide services, comply with legal obligations or protect rights and interests.

Security Precautions

Reasonable security practices and procedures are implemented to protect personal information from unauthorized access, misuse or disclosure. However, no method of internet transmission can be guaranteed to be completely secure.

Data Retention & Deletion

Users may request account deletion. Certain information may be retained where required by law, for dispute resolution, fraud prevention, compliance requirements or legitimate business purposes.

Your Rights

Access your personal information.
Correct or update inaccurate information.
Request deletion of information where applicable.
Withdraw consent for processing subject to legal limitations.

Consent

By using the Platform and providing information, you consent to the collection, storage, processing and sharing of your information as described in this Privacy Policy.

Policy Updates

BooknFly Travels may update this Privacy Policy from time to time. Changes will be posted on this page and become effective upon publication.

Contact Information

For privacy concerns, policy-related queries or data requests, please contact BooknFly Travels through the contact information provided on the website.

Grievance Officer

For any questions, concerns, complaints, requests regarding your personal data, privacy rights, refunds, cancellations, or these policies, please contact:

BooknFly Travels
E-206, City Apartments,
Aditya World City,
NH-24, India

Phone: 9891211360

Business Hours:
Monday – Friday (09:00 AM – 06:00 PM)